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Software tagging in Adobe products

Details: Software tagging is the process of maintaining a set of tag files (.swidtag) on a client machine to determine the installation and license state of various software products. A software tag file is an XML file that contains information for identification and management of software products.

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Adobe software support guidelines

Details: This document defines Adobe's end-of-life (EOL) support timeline for all Adobe Creative Cloud and Document Cloud products and hosted services, whether they are delivered as on-premise software, or as a hosted service, except the services and platforms mentioned in the Exceptions section below. Exceptions. This EOL timeline does not apply to

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Adobe Connect Downloads and Updates

Details: Adobe Connect software offers you the ability to customize and extend its functionality to handle just about any of your web conferencing needs. Choose from a growing library of pre-existing apps, create your own, or leverage our trusted partners to …

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› Url: https://helpx.adobe.com/adobe-connect/connect-downloads-updates.html Go Now

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Download InDesign and get started

Details: How to download & install InDesign. Installing for the first time or on a new computer? Click Get InDesign below to begin downloading. Follow the onscreen instructions to sign-in and install. If this is your first time installing a Creative Cloud app, the Creative Cloud desktop app installs as …

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› Url: https://helpx.adobe.com/indesign/get-started.html Go Now

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Install updates for Acrobat and Reader

Details: Open Reader and choose Help > About Adobe Reader.Note your product version. Go to the Adobe Reader Downloads page. The web page automatically detects your OS and Reader version. If the web page indicates that a newer version is available, choose …

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› Url: https://helpx.adobe.com/acrobat/kb/install-updates-reader-acrobat.html Go Now

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Create an Adobe Captivate software simulation

Details: Demo: Demonstrate a software procedure. The user is not required to perform any action. Assessment: Test the user's knowledge of a procedure. Only inform the user if the step was incorrectly carried out. Training: Guide a user through a software procedure. The user is required to perform the steps in a procedure but with guidance at every step.

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› Url: https://helpx.adobe.com/captivate/how-to/create-software-simulations.html Go Now

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How to download and install Acrobat DC

Details: Based on which browser you’re using, follow the instructions to open the binary setup (Windows) or DMG (Mac) file and start the installer.. In Microsoft Internet Explorer, click Run.; In Firefox, save the file, then double-click the downloaded file, which can be seen by clicking the Show All Downloads icon in the upper-right corner of the window.; In Chrome, double-click the downloaded file

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› Url: https://helpx.adobe.com/acrobat/how-to/download-acrobat-pro-dc.html Go Now

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Adobe Licensing Website Serial numbers, orders, accounts

Details: The Adobe Licensing Website (LWS) provides account information for Adobe Buying Programs customers. Use the LWS to find serial numbers, track orders, view purchase histories, check upgrade entitlements and points, change or add account contacts and information, merge accounts, and download software.

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› Url: https://helpx.adobe.com/x-productkb/policy-pricing/volume-licensing-site.html Go Now

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Troubleshoot Windows system errors, freezes Adobe software

Details: Use current antivirus software (for example, Symantec Norton AntiVirus or McAfee Virus Scan) to check the system for viruses. Virus infections can damage software and cause system errors. For more information, see the documentation for the antivirus software.

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Scan documents to PDF, Adobe Acrobat

Details: Optical character recognition (OCR) software enables you to search, correct, and copy the text in a scanned PDF. To apply OCR to a PDF, the original scanner resolution must have been set at 72 dpi or higher. Note: Scanning at 300 dpi produces the best text for conversion. At 150 dpi, OCR accuracy is …

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› Url: https://helpx.adobe.com/acrobat/using/scan-documents-pdf.html Go Now

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Download and Install Windows HEIF and HEVC codecs

Details: View and work with HEIF/.heic files in Photoshop on Windows by downloading and installing HEIF and HEVC codecs from the Microsoft Store. When opening HEIF/.heic files into Photoshop you may see one of the following messages: Additional non Adobe software is needed to open .heic files. Install the required software so Photoshop can open this file.

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› Url: https://helpx.adobe.com/photoshop/kb/ps-heic-codec.html Go Now

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Apply and verify serialized license.

Details: During installation and launch of the Creative Cloud products a software ISO tag is written to the operating system. These can also be used to determine the actual license being used by the product. You can use management systems to scan for the Return codes or software …

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› Url: https://helpx.adobe.com/enterprise/kb/apply-and-verify-serialized-license.html Go Now

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Manually update Adobe Acrobat software

Details: Steps to update Acrobat manually on Windows. Launch Acrobat, and go to Help > Check for updates. If an update is available, you see the dialog box as shown below. Click Download. The update is downloaded in the background. Once the download is complete, you might see a prompt to quit Acrobat as shown below. Quit Acrobat and click Retry.

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› Url: https://helpx.adobe.com/acrobat/kb/update-acrobat-manually.html Go Now

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Upgrade to all-new Adobe Reader, free PDF viewer

Details: Adobe Acrobat Reader DC software is the free, trusted standard for viewing, printing, signing, and annotating PDFs. It's the only PDF viewer that can open and interact with all types of PDF content – including forms and multimedia. Get regular bug fix and security updates to safeguard your system against malicious attacks through PDF files.

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› Url: https://helpx.adobe.com/in/reader/whats-new.html Go Now

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List of Adobe products that have been discontinued or are

Details: Product availability: Product discontinued and not available. Support options: None. Adobe Muse. Product availability: Product discontinued and not available for purchase. Support options: Community forums , Adobe knowledgebase. Alternative products: Adobe XD , Adobe Illustrator. Adobe OnLocation.

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› Url: https://helpx.adobe.com/x-productkb/policy-pricing/discontinued-products.html Go Now

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Adobe RoboHelp Learn & Support

Details: To open a RoboHelp project ( .xpj file) in RoboHelp, follow these steps: Choose File > Upgrade RoboHelp Classic Project. In the Open dialog box, select the desired .xpj project file, and click Open. In the New Project dialog box, click Create. The RoboHelp project is now saved as a .rhpj file.

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Answers to some of the most frequently asked questions

Details: Acrobat 2020 desktop software doesn't run in the cloud – it is locally installed software running on your desktop. It can connect to free Document Cloud services to provide a richer array of features and capabilities. However, if your company prohibits software that connects to …

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› Url: https://helpx.adobe.com/acrobat/faq-acrobat-2020.html Go Now

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Download Adobe Aero and get started

Details: Follow the onscreen instructions to sign-in and install. Click Get Aero Player (beta) on Android to begin downloading. Follow the onscreen instructions to install. Click Get Aero on the desktop to get the latest beta version. Follow the onscreen instructions to sign-in and install. If this is your first time installing a Creative Cloud app, the

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› Url: https://helpx.adobe.com/aero/get-started.html Go Now

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Basic troubleshooting steps to solve problems and issues

Details: Find troubleshooting steps for problems such as your Creative Cloud desktop app not showing available Photoshop updates, you cannot activate Photoshop or it is appearing in trial mode, Photoshop is not recognizing your camera's raw files, you are experiencing image rendering issues or slow performance, Photoshop is crashing, or some tool, font, or plug-in is not working properly.

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› Url: https://helpx.adobe.com/photoshop/kb/basic-troubleshooting.html Go Now

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Install Adobe Creative Suite 3 from the desktop Windows

Details: System components can include a numerous hardware and software devices such as DVD-ROMs, device drivers, and virus protection utilities. To prevent these conflicts, install Adobe Creative Suite from the desktop. Create a desktop installation point from your DVD or electronic software …

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› Url: https://helpx.adobe.com/creative-suite/kb/install-creative-suite-3-desktop-1.html Go Now

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Updating Acrobat and using Adobe Digital Editions

Details: Use the free Adobe® Digital Editions software to read and organize eBooks and other publications. Adobe Digital Editions is a separate web-based rich Internet application (RIA) that replaces the eBooks features in previous versions of Acrobat.. When you install Adobe Digital Editions, your existing bookshelf items are automatically imported and available within the new Adobe Digital Editions

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› Url: https://helpx.adobe.com/acrobat/using/updating-acrobat-using-digital-editions.html Go Now

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Adobe Digital Negative Converter

Details: Instead, software gives the user complete control over the conversion settings. For example, white balance is not applied to the raw file but is stored with the file so the software can default to the originally-intended setting. Other information contained in a DNG file includes standard EXIF metadata (just like in JPEG files), date, time

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› Url: https://helpx.adobe.com/photoshop/using/adobe-dng-converter.html Go Now

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Download Fresco and get started

Details: Follow the onscreen instructions to sign-in and install. Download Fresco on mobile (iOS and iPad OS) Click Download Fresco for desktop button below to begin downloading Adobe Fresco on a Windows device or desktop. If this is your first time installing a Creative …

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› Url: https://helpx.adobe.com/fresco/get-started.html Go Now

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How to download the Creative Cloud desktop app

Details: Note: The Creative Cloud desktop app always installs in the default location. You cannot specify a different folder or drive.

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› Url: https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html Go Now

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How to resolve connection errors with Adobe Creative Cloud

Details: Step 1: Test your connection to Adobe activation servers. To determine if you have access to the Adobe activation servers, click this link. If you see two Adobe logos, you have access to the activation servers. Try activating your software. If you need help with activating your account, see Activation and deactivation troubleshooting.

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› Url: https://helpx.adobe.com/in/x-productkb/policy-pricing/activation-network-issues.html Go Now

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How to fix network connectivity issues when downloading

Details: Many organizations use a hardware firewall and proxy server that can prevent software from accessing an outside server. A hardware solution applies to all computers within the corporate network. Most home networks don't use hardware firewall or proxy technology. Contact your company’s IT department to obtain firewall or proxy information.

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› Url: https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html Go Now

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Uninstall the Adobe Creative Cloud desktop application

Details: Run the installer file Creative Cloud Uninstaller.app. Depending upon your security settings, you may receive a warning to open the uninstaller from the mounted DMG file. Click Open to continue. The installer prompts you to confirm that you want to uninstall the Creative Cloud desktop app. Review the message and click Uninstall.

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› Url: https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html Go Now

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TWAIN scanner plug-in compatibility

Details: Using the stand-alone scanner software avoids issues associated with TWAIN. Using a dedicated application to scan allows you to retouch and edit images in Photoshop while you scan in the background – which can be more efficient. If you use a stand-alone scanning application, save your scanned images as TIFF files, then open them into Photoshop.

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› Url: https://helpx.adobe.com/photoshop/kb/twain-scanner-plugin.html Go Now

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Adobe Experience Manager On-premise Software Product

Details: Instance means one copy of the On-premise Software instantiated and running within a java virtual machine process on one physical Computer or virtual environment. Each Instance can be designated as either an Author Instance or Publish Instance, but …

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Adobe Akamai Download Manager FAQ

Details: Navigate to the folder where you saved the files and delete any temporary files ending in .part. Go back to the Adobe downloads page and restart the download. Leave the Akamai Download Manager window open until the download completes successfully. If the download fails again, download the software without using Akamai Download Manager.

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› Url: https://helpx.adobe.com/x-productkb/policy-pricing/akamai-download-manager-faq.html Go Now

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Adobe Genuine software FAQ

Details: Adobe runs validation checks that identify if installed Adobe software or apps are genuine or non-genuine. When non-genuine software or apps are found, the service can inform users through notifications, providing options to resolve the issue. In addition to notifications, customers may also see the validation process running in their Activity

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› Url: https://helpx.adobe.com/ca/genuine/faq.html Go Now

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Keep Adobe Photoshop up to date

Details: When you're updating to a major version, consider the following: Configure Auto-Update > Advanced Settings to not "Remove Prior Version" until you're comfortable with the new version. Reinstall any third-party plug-ins that haven't been updated to use the Shared Creative Cloud Plug-in Location. Reinstall any third-party extensions that are not

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Install Adobe Connect application for desktop

Details: Download the add-in archive from the Adobe Connect Downloads and Updates page and extract the Setup.exe file on your system. On the command prompt, navigate to the Setup.exe file. Execute the setup.exe with one of the following command line parameter. /SP: Disables the 'This will install…..

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Download and install Photoshop Elements

Details: Temporarily disable firewalls, antivirus software, and third-party security software. Disabling them speeds up the installation process. Locate the serial number. The serial number is located at the bottom of the DVD sleeve. For more information on finding the serial number, see Find the serial number of your Elements products. If you have a

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Download and install non-Adobe Creative Cloud trial apps

Details: The software installs after the download is complete. Double-click the trial software to start the install. Select I Agree in the Akamai License Agreement and follow the installer prompts to install the software.

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Importing photos from scanners (Windows only)

Details: This software is either compatible with 32-bit Elements Organizer on Windows or uses the TWAIN® interface to scan and open images directly in Elements Organizer. Note: The TWAIN manager is supported only on Windows. Use the standalone scanning software that came with your scanner to scan and save your images.

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› Url: https://helpx.adobe.com/elements-organizer/using/scanners-windows-only.html Go Now

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Error unable to validate serial number CS6

Details: OEM products are bundled with hardware or other software. (For example, you can sometimes buy a computer with an Adobe product already installed.) Contact the company that bundled the product. 2. Re-enter the serial number of the Creative Suite product that you are installing. The title bar displays the name of the product being installed.

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Adobe security certificate updates

Details: If you haven't installed Adobe software or updates after July 10 2012, you don't need to do anything. If you use Adobe software on Windows,* click any of the following links to find out whether you need to update your software: I use Flash Player. I use Acrobat or Adobe Reader. I use other Adobe desktop products. I use Adobe enterprise products.

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› Url: https://helpx.adobe.com/x-productkb/global/certificate-updates.html Go Now

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Update information for older versions of Adobe Photoshop

Details: The most current update of Adobe Camera Raw for Photoshop CC is 10.5. Photoshop CS6 (May 7, 2012) The most current update for Photoshop CS6 is 13.0.6 (macOS) | 13.0.1.3 (Windows) for perpetual/boxed licensed product and 13.1.2 (macOS/Windows) for Creative Cloud members.

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› Url: https://helpx.adobe.com/photoshop/kb/legacy-version-updates.html Go Now

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WebVTT for subtitles and captions

Details: WebVTT is the Web Video Text Tracks format, which is primarily used for captioning video content. It transports timed data chunks, including captions, subtitles, video descriptions, or for that matter any metadata that cues up with a time segment of a media element.

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› Url: https://helpx.adobe.com/adobe-media-server/dev/webvtt-subtitles-captions.html Go Now

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Illustrator GPU performance Driver updates

Details: On your Windows computer, press Windows + R. Type devmgmt.msc, and then press Enter. In the Device Manager console, expand the node Display adapters. Right-click the GPU card you want to update the drivers for, and choose Update Driver Software. Follow the instructions to update the driver software, and then close the Device Manager console.

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› Url: https://helpx.adobe.com/illustrator/kb/illustrator-gpu-performance-driver-update.html Go Now

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Adobe support services terms and conditions

Details: If the version of an On-premise Software product licensed by Customer reaches end of life, Customer may elect to purchase extended support (“Extended Support”) for a maximum period of another two (2) years from the end of life date, provided that Extended Support is available for that version of the On-premise Software.

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Purchases through Microsoft Store FAQ

Details: The Microsoft Store is an application on Windows desktop and devices (phone or tablet) used to purchase, download, install, and license applications.

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› Url: https://helpx.adobe.com/photoshop-elements/kb/purchases-win-app-store-faq.html Go Now

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Support Lifecycle Policy

Details: When renewing Maintenance and Support for any Commercial Adobe Software products listed on Adobe's product list, provided that version of software has not been end-of-lifed, the Annual Support Fee shall be, (i) for the Initial Term, the Annual Support Fee established during the initial purchase, (ii) for the first renewal term, if so renewed

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Troubleshoot PDF printing in Acrobat and Reader

Details: Software-related solutions Restart your computer Restart your computer, then open the file again. It is surprising how often simply restarting your computer solves a problem. Restarting a computer clears its memory and memory cache. Use the current version of Adobe Reader or Acrobat

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Adobe Creative Suite 4 Design Standard release notes

Details: If you downloaded the software from the web, open the folder, navigate to the application folder, double-click Setup, and then follow the on-screen instructions. If you are installing as an upgrade, the installer will check your system to find the valid upgrade product.

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Keeping colors consistent, Adobe Acrobat

Details: The color management system uses profiles to know how a device produces color and what the actual colors in a document are. Device profiles are often installed when a device is added to your system. You can also use third-party software and hardware to create more accurate profiles for …

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How to find the scanner driver versions when using Acrobat

Details: To find the scanner driver version in Mac OS X, go to Applications and find the installed scanner software. Command-click the scanner and choose Get Info from the pop-up menu. The driver version is under the General section of the Info dialog box.

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